I'd argue that was talking about wipers!
I had minimal bills for my 57 when I wrote it off, all parts no labour. No appraisal, ICBC hired a 3rd party to do one and it came it very much in my favour...in the end I walked away happy.
I think I still have the name of the guy, ill have to look.
On the VI I really think its all about who you get and how they interperet the rules......sucks but can also work in favour somtimes